Customer Service

Payment Methods

Currently, we accept below the payment methods, such as Master card, VISA card, Paypal etc... And we also accept payment offline, that is Bank wire transfer and western union.

Shipping

Lead time:

Calculating when your order will arrive is easy!  You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. Let's say you order a product. Usually, it would take us for 2-3 days to inspect the goods and package them before shipping. Then we transfer the parcel to our forwarder, it then take 4-7 days to ship the parcel to destination countries. So the total lead time is around 6-10 days for express delivery.

However, if you choose the fixed shipping method, it would take around 20 days for you to receive the order. So if you need the device urgent, please choose express delivery methods.

 

Shipping Methods:

EnvMeter Shopping Mall has partners with major international shipping companies like DHLUPSFedEx, and EMS to offer three shipping methods:

* Expedited Shipping: 3-5 business days

* Standard Shipping: 6-8 business days

* Super Saver Shipping: 10-20 business days

You can choose your preferred shipping method on the Order Information page during the checkout process.

 

Note:

1.) Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

2.) Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1) and Chinese New Year, services from certain suppliers.

Returns and Cancellation

 

Online purchases require flexibility and support, EnvMeter.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.

If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

 

Cancellation Policy(Cooling-off rule)

Many orders can be cancelled at no charge up before shipment. The order canncellation (excluding pre-orders) can be done in 2 days after payment finished. Users could cancel the order through our system or contact us via Email. If order is cancelled in 2 days, customers will get the full refund in 1 days after we get the notification from customer.

When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with EnvMeter.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

 

 

Return Policy

All returned items must be in brand-new condition, unused and with original tags and packaging.

If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.

For products that are faulty or has quality problem, You may return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.

If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read our policies for more details (when applicable) and exceptions.

If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will resend your items or offer a refund.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging to process your exchanging or refund.

 

 

Guarantee

Our commitment to customers' satisifaction

 

High Quality With Global Standards

Every product undergoes an extensive testing and quality control procedure, ensuring each and every item purchased meets global quality standards. We offers only the highest quality products, allowing customers to shop with confidence.


12 Months Warranty

All our prodcuts will enjoy full warranty of 12 months. And devices happen to be faulty or have problems, we will provider satisified after sales service to you.


Out of Warranty Service

Some customers wonder if the device is out of warranty time, what should i do when there is some problems. Don't worry, we would provider repair service with resonable charge to balance our cost.

 

Privacy Policy


We respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site.

Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.

Communication with You: We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with us regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details).

 

We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
    
Third-party service providers:
 Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.

Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More info is on this below Data Security section.)

Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

Merger and/or sale of assets:
 We do not normally sell trade or rent personal information 
to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.

Non-personally identifiable information:
 We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.